American Red Cross

kathryn.pratt2@redcross.org

Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process • Ensure blood donors have relevant information and that questions are answered appropriately • Learn and share the Red Cross story, including the mission, vision, and values • Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support • Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed • Be available and committed to the volunteer schedule • Model excellent customer service behaviors • Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution • Set up and maintain cleanliness in Reception and Hospitality Areas • Punctual and dependable in arriving for assignment(s)

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