Palmetto Dunes Oceanfront Resort

vcastaneda@palmettodunes.com or mroyer@palmettodunes.com

Be part of the Palmetto Dunes Oceanfront Resort team! This premier resort on Hilton Head Island offers a one stop shop for Hilton Head Island vacation needs. As a vacation planner- internet specialist, this position is responsible for booking internet leads that come through the different channels for Palmetto Dunes Oceanfront Resort. It will be building the dream package for vacationers from accommodations to golf, tennis, biking, kayaking, fishing, and more! The vacation planner will be responsible for (but not limited to) the following: - Resort and product knowledge, along with general information on the Hilton Head area and seasonal & resort trends -Building quotes based on client needs (and being able to identify what we can offer that will meet their needs) -Booking all reservations (up selling if applicable) -Payment Collection -Customer relationship management procedures for inquiries and booked clients (i.e. Follow up calls and emails, confirmations, etc.) -Providing information on policies and procedures of the booking (i.e. cancellation, check in, etc.) - Uphold and maintain the company mission through excellent customer service

Qualifications

Candidates must exhibit the following:
- Excellent communication skills
- Organization skills with attention to detail
- Customer service oriented
- Computer skills
- Time management skills

*Sales or Call Center previous experience a plus!

Benefits

Please inquire

Salary: TBD

Start Date: As soon as possible

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