Sales & Support Representative
To earn total customer satisfaction and loyalty by providing telecommunication products and services that exceeds the quality and the value expectations of our customers, employees, owners and the community. Duties & Responsibilities: Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customers’ requests by phone, fax, e-mail and mail. Receives and processes orders for installation (residential, business, wireless, paging, special circuits, CATV, digital business networks, private lines such as data lines, fax lines and leased switched access lines), changes in service, discontinuance and other orders and customer requests with accuracy and efficiency. Describes, recommends and sells new and existing services and equipment using knowledge of administration information and company telecommunications services. Accurately quotes and explains company policy, selected long distance carrier plans, rates, charges, deposits and scheduling dates and times. Analyzes, researches, resolves, refers and follows up on customer complaints regarding billing, credits and service(s) in an expedient and professional manner. Responsible for attaining budgeted sales quota. Responsible for answering the telephone within 2 to 3 rings and maintaining a high level of punctuality. Accurately enters and maintains telephone directory data, calling card processing and distribution, account codes assignment and maintenance. Provides training and assistance for new employees; participates in cross training. Performs other related duties as assigned to ensure an effective operation of the department.
High school graduate.
Minimum of 3 years’ customer service and sales (preferably in telecommunications and wireless industry).
Basic computer and office skills, including calculators, fax, etc.
Able to handle multiple tasks.
Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
Must have excellent customer service skills.
Able to work Monday through Saturday extended hours.