Loss Prevention Officer
Sonesta Resort Hilton Head Island
Job Overview: Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets. Essential Duties & Responsibilities: o Perform daily inspection and ensure compliance of hotel security & safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: o Patrolling & inspecting with specified equipment the assigned areas to include all public areas to the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions. o Maintain the Security procedures and audit/dept. logs that may include lost and found, storing guest’s valuables, key control, emergency procedures, and health and safety hazard procedures for all employees and guests. o Ensure all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required. o Escorting staff and guest to car if requested. o Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property. o Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel policies and procedures. o Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees, or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work. o Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal Dept. Corporate Claims Management Dept., insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. o Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction. o Promote teamwork and quality service through daily communication and coordination with other departments. Key department contacts include all hotel staff. Corporate Hotel Management Group and Corporate Risk management and Legal dept. o Perform other duties as assigned: such as may handle deliveries received during non-business hours.
Qualifications and Requirements:
High School diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. CPR and First Aid certification required.
The job requires ability to perform the following:
o Carrying, lifting, pushing and/or pulling items weighing up to 50-100 lbs.
o Frequently standing up and moving about the facility
o Frequently handling objects and equipment to secure the facility
o Frequently bending, stooping, and kneeling
o Communication skills are utilized a significant amount of time when interacting with the guests and employees.
o Certification in safety and training and/or licensed as a Security Officer may be required.
o Certified CPR. First Aid instructor and training in law enforcement techniques may be required or highly desired.
o Working knowledge of local laws, investigation methods. OSHA requirements, fire codes, and life safety codes.
o Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
o Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
o Mathematical skills, including basic math, are used occasionally.
o May be required to work nights, weekends, and/or weekends.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
This is a full time position that will be eligible for medical, dental, and vision benefits following 60 days of employment, as well as, paid sick and vacation time after 90 days.
Salary: $11 - $15
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