Food and Beverage Supervisor
Sonesta Resort Hilton Head Island
Supervise the service and delivery of menu items in all restaurants ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. o Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. o Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. o Oversee cash handling and check/credit policies and procedures. o Inspect restaurants daily to ensure high quality food and food presentation and cleanliness. o Conduct pre-shift meetings to inform staff of daily events. Review daily specials. o Ensure side work duties are complete and tables are set before, during and after operating hours. o Promote teamwork and quality service through daily communication and coordination with other departments. o May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. o Perform other assigned duties.
High School diploma or equivalent and one-year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred
o Carrying or lifting up to 50 pounds
o moving about the outlet(s)
o Handling food, objects, products and utensils
o Bending, stooping, kneeling
o Communication skills are utilized a significant amount of time when interacting with customers and employees;
o Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
o Mathematical skills, including basic math, budgeting, cash handling are utilized frequently.
o Problem solving, reasoning, motivating, organizational and training abilities are used often.
o Alcohol awareness certification and /or food service permit or valid health/food handler card as
required by local or state government agency.
Will be required to work nights, weekends, and/or holidays.
Medical, Dental, Vision, 401K, etc.
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