Sonesta Resort, Hilton Head Island

843-842-2400

sedwards@sonesta.com

Job Overview: Coordinate services for clients and in-house guests and provide administrative and sales support for the department. Essential Duties & Responsibilities:  o Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. o Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports. o Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. o Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. o May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs. o Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing appropriate sales staff, handling of mail, faxes, etc.)

Qualifications

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some college preferred. Must speak fluent English.

o Frequently standing up or moving within and outside the facility
o Carrying or lifting items weighing up to 25lbs
o Type at least 50wpm; proficient PC computer skills
o Communicating with customers, employees, and third parties
o Use a keyboard to generate correspondence, reports, etc.
o Handling objects, products and computer equipment
o Communication skills are utilized a significant amount of time when interacting with clients and guests.
o Reading and writing abilities are utilized often.
o Basic math skills are used frequently.
o May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Benefits

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.
We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify, or any other characteristics required by law.

All Full-Time employees are eligible for our comprehensive benefit plan after 60 days of employment, which includes medical, dental, and vision coverage. 401(k) contributions may be made after 90 days of service. Paid vacation and sick time available after 90 days of service. 8 paid holidays per year.

Comments

To apply, please send an email to Susan Edwards, Director of Human Resources, at sedwards@sonesta.com. Be sure to include your resume! 

While this is an entry-level, administrative position, previous hotel experience is required.

Local, US candidates only.

Salary: $13.00/hour

Start Date: Immediately

Apply By Email Call to Apply 843-842-2400